10 Times Costco Pissed Off Loyal Customers

[{"selector":"#anim-e61d6aff-64d9-45b1-bd9f-19062734a115","keyframes":{"opacity":[0,1]},"delay":250,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}]

1. Discontinuing beloved products without warning: eg. Kirkland Signature ice cream.

[{"selector":"#anim-1dcfc3da-3298-4dbf-969e-be600b8bb154","keyframes":{"opacity":[0,1]},"delay":100,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-3970f2f4-f64c-4c8c-a29d-a022f7c050c6","keyframes":{"opacity":[0,1]},"delay":400,"duration":3500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}]

2. Membership fee hikes without noticeable improvements.

[{"selector":"#anim-81fb44ac-5db5-4cbf-8b8c-878438741c45","keyframes":{"opacity":[0,1]},"delay":100,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-f6f8d07b-bb35-4023-a7b4-76ea18bc81f5","keyframes":{"opacity":[0,1]},"delay":400,"duration":3500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}]

3. Limited selection of organic and healthy options.

[{"selector":"#anim-d4350ee6-d964-4972-a269-95907a2dcac8","keyframes":{"opacity":[0,1]},"delay":100,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-de91b3f4-82c2-4816-8558-df913fdf72f8","keyframes":{"opacity":[0,1]},"delay":400,"duration":3500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}]

4. Bulk items leading to unnecessary waste.

[{"selector":"#anim-98bb8979-1bcd-44fa-88bb-015db22d1893","keyframes":{"opacity":[0,1]},"delay":100,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-2390206d-5fa7-4ce0-8a0f-34a8be40afe8","keyframes":{"opacity":[0,1]},"delay":400,"duration":3500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}]

5. Poor customer service during peak hours.

[{"selector":"#anim-b2738f38-452f-425a-9885-356db3dbb2f3","keyframes":{"opacity":[0,1]},"delay":100,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-784f2dbc-c9f2-4dba-8248-670a68f39835","keyframes":{"opacity":[0,1]},"delay":400,"duration":3500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}]

6. Unannounced changes to return policies.

[{"selector":"#anim-6dccf2ba-2341-4b07-b156-1864e3a67674","keyframes":{"opacity":[0,1]},"delay":100,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-64cb9a6a-1690-4c69-9a64-304dae3fbf0f","keyframes":{"opacity":[0,1]},"delay":400,"duration":3500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}]

7. Long checkout lines despite efficient systems.

[{"selector":"#anim-e972eb99-0056-4631-858d-b4d248239c99","keyframes":{"opacity":[0,1]},"delay":100,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-d9c946b6-08b9-42e2-a216-70c5a2138f02","keyframes":{"opacity":[0,1]},"delay":400,"duration":3500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}]

8. Constant rearrangement of store layout causing confusion.

[{"selector":"#anim-4d79ea14-ce41-4d96-af16-8a5a56e45739","keyframes":{"opacity":[0,1]},"delay":100,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a3811509-c87b-4809-8833-db2236771de9","keyframes":{"opacity":[0,1]},"delay":400,"duration":3500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}]

9. Quality decline in certain Kirkland Signature items.

[{"selector":"#anim-e549a1d6-1bd5-4e13-bc1f-cf3ad6c96248","keyframes":{"opacity":[0,1]},"delay":100,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-d4944797-dbd3-4d9d-a2ea-02a6b6adc363","keyframes":{"opacity":[0,1]},"delay":400,"duration":3500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}]

10. Inconsistent stock availability for popular items.

[{"selector":"#anim-8eefdff2-b78c-4d0a-bb15-430600297e30","keyframes":{"opacity":[0,1]},"delay":100,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-2b491d71-04b8-45c6-88cc-c6508609e74e","keyframes":{"opacity":[0,1]},"delay":400,"duration":3500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}]

Discover More Stories

[{"selector":"#anim-43994010-a599-446a-a657-71c71d484969","keyframes":{"opacity":[0,1]},"delay":250,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] Arrow Learn more