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Based on prior research, you determined that the quality of customer service satisfaction was the most important factor

INSTRUCTIONS TO CANDIDATES
ANSWER ALL QUESTIONS

4. Based on prior research, you determined that the quality of

customer service satisfaction was the most important factor

regarding a client’s overall satisfaction level with the agency.

You conducted a follow-up survey of 585 customers served by

4 of the agency’s satellite service offices in Sacramento County

for the analysis of customer satisfaction levels within the

agency’s service offices. Based on the data in the

SatisfactionSl8.sav file, you want to determine if the levels of

service satisfaction (service) differ across office locations

(office).

a. Group Member Name(s) and responsibilities for this item:

b. Null Hypothesis:

c. Alternative Hypothesis:

d. Statistical test used and why:

e. Were you able to reject the null hypothesis and why?

f. SPSS Output Results

g. Final Conclusion

(5/5)
Attachments:

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