make use of a c-chart. Calculate the upper and lower control limits for this process

INSTRUCTIONS TO CANDIDATES

ANSWER ALL QUESTIONS

1.1   What type of control chart as discussed in the notes would you use to monitor this process? Explain why you chose that specific chart. 

1.2   Make use of a c-chart. Calculate the upper and lower control limits for this process? Assume the historical complaint rate is unknown.

1.3   Is the process mean in control, according to the control limits? Justify your answer.

 1.4   Assume now that the historical complaint rate has been four complaints a week. What would the control limits for this process be now?

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