You have complete control of the design and formatting of the document. Make sure the document is legible

INSTRUCTIONS TO CANDIDATES

ANSWER ALL QUESTIONS

Customer Satisfaction Questionnaire 

CAC 120: Excel for Accounting 

Create a new Excel Document.  

Prompt: Assume you are working in the service industry. Your supervisor asks you to create a  satisfaction questionnaire to hand out to the customer. Include the following fields:  

You have complete control of the design and formatting of the document. Make sure the document is legible and fits in ONE page.  

Customer Satisfaction Questionnaire [title]  

Demographics: Include the following fields 

1. Age 

2. Home City  

3. Zip Code 

4. Gender (Male, Female, Non-Binary, Other)  

5. Marital Status (Single, Married, Divorced, Widowed) 

Satisfaction Scale: A scale measuring from 1 to 5. 1 is an extremely unsatisfied opinion and 5 meaning  the customer was very satisfied. 

Questions: [Must be at least font 12] 

6. Friendliness/courtesy of the staff 

7. Professionalism provided by the staff. 

8. Technical knowledge of the person you worked with. 

9. Product quality of the items you received. 

10. Delivery speed of the items you received.  

11. Likelihood of recommending the company. 

Allow a field for user comments.  

Attachments:

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